- How it works
- HIPAA / PIPEDA
- Quality Process
- FAQ's

Medical Transcription-FAQ's

How do I submit my dictations?
Dictations can be submitted over the phone via our Toll-free telephone line that you can call 24 hours a day, 7 days a week. You also have the option of using the handheld digital recorders whereby the dictations are directly uploaded from your computer to our office computers.

How is my dictation processed?
When you sign up, you will be assigned a MT Group based on your specialty and your estimated dictation load. When you submit a dictation into our system, your assigned MT Group will automatically receive your dictation for transcription. MT Group consists of medical transcriptionist with quality assurance supervisor, who checks the transcription for accuracy and make the transcriptions available for online pick up.

How do I receive my transcriptions?
All transcripts are directly downloaded to your computer via our 256 bit AES encrypted software.
You can receive transcriptions back in any format you wish, even in multiple formats. From here, you can send the reports to anybody via email or fax, auto or manually.

Are dictated and transcribed reports available "on-line"?
Dictated reports can be accessed for up to 7 days on-line; transcribed reports are available for up to 365 days on-line for absolutely free. After that time all data is archived to secondary media and stored for life. Can you use my normals? We will be happy to incorporate any normals or canned phrases you may routinely use in your dictation.

How do I open the transcriptions I download?
The transcriptions are returned in an RTF (Rich Text Format) file or any format you like. This standard file type can be opened using virtually any word processing pro gram, including Microsoft Word, WordPerfect, Lotus, etc.

How can I be sure of Internet security issues?
We use 256 bit AES key encryption software which is the highest level of security possible. All communications between your computer and our website is protected through the use of Secure Socket Layer encryption (SSL). This means that nobody can "listen in" on the conversation between those computers. This is the same level of security that large E-Commerce and banking sites use.

What turnaround times do you offer?
We give you a facility of next day reporting (practically 12 hour turnaround time while charging for 24 hour turnaround time), for example, you will get back the reports at 11.00 am irrespective of the time you dictated them the previous day, from 9.00 am to 9.00 pm. You can also select emergency turnaround times to meet your needs - 24 hour, 6 hour and 4 hour. You may choose different default turnaround times by report type or you can specify that with each report.

What if I dictate over the weekend?
We have transcriptionists working 7 days a week. The turnaround time also applies to weekend dictations.

What constitutes a line of transcription?
We count a 65-character line where a character is defined as any letter, number or symbol necessary for the final appearance and content of a document, including the space bar. To fully understand this, take a transcribed document and open it in Word 97 or greater. Go to Tools, select Word Count and note the value shown next to "Characters (with spaces)" and divide this by 65.

Are there any other fees?
There are no other additional charges for the service.

What payment methods are available?
Payment can be made by either by check or credit card. Billing is monthly.

How will I know how I have been billed?
At the end of the month, you will receive a detailed invoice informing of the number of lines dictated and the corresponding dates of dictation and our Accounts department shall always be willing to answer your queries.

What if I want to test your services?
You are most welcome; we shall setup a toll free number account for you within a day of your call from where you can dictate the reports. These will be absolutely without any charge or obligation.

How do I sign up?
Please email us at information@ewbs.ca to setup a free test dictation.